Quality

Quality Management
Introduction
Quality is the totality of product attributes that are important to our customers. This quality initiative addresses the managing quality of a Business Service Provider.
A business application product is a documented set of tools to capture, validate and archive business transactions and to subsequently transform historical data into meaningful information for decision making and the guidance of an enterprise.

Our approach…

The first question we ask is,
How well do we know you?

Do you have the right mindset?
Outsourcing is not just a quick fix, but should be an integral part of a long-term strategy.
We set out to understand your goals and objectives from the beginning, so that we meet or exceed your expectations through the life of the relationship.

With each new business opportunity we approach, we evaluate:

• Our knowledge of your business processes
• Experience with relevant technology
• Capacity for leveraging emerging technologies on your behalf
• Budget Analysis
• Cost Reduction
  etc..

In this process, you evaluate:

• Our track record for delivering quality service
• Our ability to meet or exceed your needs
• Our customer and partnership orientation

Work Process

Establishing an Information Baseline
Comprehensive survey of your systems and procedures
Review of management's reporting needs
Developing a detailed understanding of your operations, procedures and policies
Complete demonstrations of how and what we can do to improve current operation procedures or implement a new set of systems and procedures protocols
Deploying the most current solutions, customized to your environment
Establishing Accountability & Built in checks - Close working relationships with employees, senior management executives and owners
Our goal
To be cost-effective in providing timely and meaningful reports which are useful to increase your profitability and reduce the cost
Our primary concern
Your bottom line

Quality Control Tools

We utilize modern quality control methods which are depend upon statistical literacy. The tools used therein are called the seven quality control tools. These include:

a) Checksheet b) Pareto chart c) Flow Chart d) Cause & Effect Diagram e) Histogram f) Scatter Diagram g) Control Chart

Checksheet
The function of a checksheet is to present information in an efficient, graphical format. This may be accomplished with a simple listing of items. However, the utility of the checksheet may be significantly enhanced, in some instances, by incorporating a depiction of the system under analysis into the form.

Pareto Chart
Pareto charts are extremely useful because they can be used to identify those factors that have the greatest cumulative effect on the system, and thus screen out the less significant factors in an analysis. Ideally, this allows the user to focus attention on a few important factors in a process.
They are created by plotting the cumulative frequencies of the relative frequency data (event count data), in decending order. When this is done, the most essential factors for the analysis are graphically apparent, and in an orderly format.

Flowchart
Flowcharts are pictorial representations of a process. By breaking the process down into its constituent steps, flowcharts can be useful in identifying where errors are likely to be found in the system.

Cause and Effect Diagram(Fish bone Diagram)
This diagram, also called a fish bone diagram, is used to associate multiple possible causes with a single effect. Thus, given a particular effect, the diagram is constructed to identify and organize possible causes for it.
The primary branch represents the effect (the quality characteristic that is intended to be improved and controlled) and is typically labelled on the right side of the diagram. Each major branch of the diagram corresponds to a major cause (or class of causes) that directly relates to the effect. Minor branches correspond to more detailed causal factors. This type of diagram is useful in any analysis, as it illustrates the relationship between cause and effect in a rational manner.

Histogram
Histograms provide a simple, graphical view of accumulated data, including its dispersion and central tendancy. In addition to the ease with which they can be constructed, histograms provide the easiest way to evaluate the distribution of data.

Scatter Diagram
Scatter diagrams are graphical tools that attempt to depict the influence that one variable has on another. A common diagram of this type usually displays points representing the observed value of one variable corresponding to the value of another variable.

Control Chart
The control chart is the fundamental tool of statistical process control, as it indicates the range of variability that is built into a system (known as common cause variation). Thus, it helps determine whether or not a process is operating consistently or if a special cause has occurred to change the process mean or variance.
The bounds of the control chart are marked by upper and lower control limits that are calculated by applying statistical formulas to data from the process. Data points that fall outside these bounds represent variations due to special causes, which can typically be found and eliminated. On the other hand, improvements in common cause variation require fundamental changes in the process.

Summary
The tools listed above are ideally utilized in a particular methodology, which typically involves either reducing the process variability or identifying specific problems in the process. However, other methodologies may need to be developed to allow for sufficient customization to a certain specific process. In any case, the tools should be utilized to ensure that all attempts at process improvement include:

· Identify the Problem
· Analysis
· Improvement
· Monitoring
· Implementation
· Verification

Furthermore, it is important to note that the mere use of the quality control tools does not necessarily constitute a quality program. Thus, to achieve lasting improvements in quality, it is essential to establish a system that will continuously promote quality in all aspects of its operation.